Privacy Policy 834 — How We Protect Your Information
834 takes every user's privacy seriously. This document explains what information we collect, how it is used, and the rights you hold as a user of our platform in Malaysia.
Information We Collect from You
When you register and use the 834 platform, we collect several categories of information to keep our services running smoothly and securely. This information is collected directly from you or automatically during your use of the platform.
Your full name, date of birth, email address, phone number, and password as registered. This information is used to verify your identity and enable access to your account.
Device type, operating system, web browser, IP address, and session data. This information helps us detect technical issues and improve platform performance for Malaysian users.
Records of MYR deposit and withdrawal transactions, your chosen payment method such as FPX or TNG eWallet, and bank account numbers for withdrawal processing.
Games played, usage frequency, bets placed, and your activity history on the platform. This data helps us personalise your experience and identify suspicious usage patterns.
Contents of This Policy
- Information Collected
- Purpose of Data Use
- Cookies & Tracking
- Storage & Security
- Sharing with Third Parties
- User Rights & Contact Us
How Your Data Is Used
Your information enables 834 to process registrations, verify identities, handle deposits and withdrawals in MYR, and provide access to all games and services available on the platform.
Data is used to detect fraud, prevent money laundering, and ensure compliance with KYC (Know Your Customer) requirements. This protects both you and the platform from malicious activity.
834 may use your contact information to send important notices about your account, terms updates, or relevant promotional information. You can opt out of marketing communications at any time.
Cookies, Tracking & Your Choices
The 834 platform uses cookies and similar tracking technologies to enhance your experience, analyse usage patterns, and maintain the security of your login session.
There are several types of cookies we use:
- Session Cookies: Required to allow you to log in and navigate the platform securely. These cookies are automatically deleted when you close your browser.
- Preference Cookies: Saves your language settings and display preferences so you don't have to reconfigure them each time you use the platform.
- Analytics Cookies: Helps us understand how users interact with the platform for continuous improvement. This data is collected in aggregate and does not identify individuals.
You can manage cookie settings through your browser. However, disabling certain cookies may affect the functionality of the 834 platform.
Data Storage & Security
All personal data collected by 834 is stored on servers protected with encryption and strict access controls. We use SSL/TLS security protocols to safeguard all data transmitted between your device and our platform.
Data retention periods depend on the requirement:
- Active account data is retained for as long as your account remains active and for any period required under Malaysian law.
- Financial transaction records are retained for the minimum period required by compliance obligations.
- Activity logs are retained for a limited period for security and investigation purposes.
While we take reasonable security measures, no online system can guarantee absolute security. We encourage users to keep their passwords confidential.
Sharing Data with Third Parties
When Your Data May Be Shared
834 does not sell user personal information to third parties for marketing purposes. However, data may be shared in the following limited circumstances:
- Payment service providers that process your MYR transactions, subject to strict confidentiality agreements.
- Malaysian government authorities or law enforcement where required by law or court order.
- Third-party analytics services that help us understand platform usage in aggregated, non-identifiable format.
- In the event of a business merger or acquisition, users will be notified before any data is transferred.
User Rights Over Personal Data
As an 834 user, you have the following rights regarding your personal data:
- Right to Access: You may request a copy of the personal information we hold about you at any time.
- Right to Rectification: If your information is inaccurate or outdated, you have the right to request a correction.
- Right to Erasure: Under certain circumstances, you may request deletion of your personal data, subject to legal retention requirements.
- Right to Withdraw Consent: You may withdraw consent for data processing for marketing purposes at any time without affecting your use of the platform.
Policy Changes & How to Contact Us
834 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, Malaysian legal requirements, or changes to platform services. Whenever this policy is updated, the "Updated" date at the top of the document will be revised.
Where changes are significant, we will notify users via a prominent notice on the platform or by email to your registered address. Continued use of the 834 platform after changes are published will be considered acceptance of the updated terms.
For any enquiries, data access requests, or privacy-related complaints, you can reach our support team via:
- Support email: [email protected]
- Live chat within the platform — available 24 hours a day
- Section Frequently Asked Questions for immediate answers
We aim to respond to all privacy-related enquiries within a reasonable timeframe and in accordance with Malaysia's Personal Data Protection Act (PDPA).
834 Privacy Commitment Summary
- Does not sell user personal data
- SSL encryption for all MYR transactions
- Cookie controls available through your browser
- Right to access, correct, and delete data
- Notice given before policy changes
- Privacy support available 24 hours a day
Still Have Questions About Your Privacy?
The 834 team is here to help you understand your data rights and protections. Reach us via live chat, or visit the Frequently Asked Questions for immediate answers. You can also log in to manage your account settings.